Community Guidelines
We want the Me
& CeraVe (the "Community") to be a safe, open and friendly place to share and discuss ideas, thoughts
and content. These Community Guidelines set out the basis on which you may
interact with our Community or
the website on which we make it available ("our
site"), as a community user ("User"). They apply in
addition to our Community Terms and Conditions https://www.cerave.co.uk/terms-and-conditions
In short, Me
& CeraVe is uplifting and fun. Weโre not about deepening frown lines here,
there are plenty of other online forums for that!
Please read
these Community Guidelines carefully before you start to use our site. (Got
that face mask on?) By using our site, you indicate that you accept these
Community Guidelines and that you agree to abide by them. If you do not agree
to these Community Guidelines, please do not use our site
or join the Community as a User. Please note that if you do not comply with
these Community Guidelines, this may result in us taking action as set out in
section 14 of our Community Terms and Conditions https://www.cerave.co.uk/terms-and-conditions
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Prohibited uses
You may use
our site only in a way that is honest and legal and may not use our site:
ยท in any way that
breaches any applicable laws, including national and international laws;
ยท in any way that is unlawful or fraudulent, or has
any unlawful or fraudulent purpose or effect; or
ยท to send, upload, download, use or re-use any
Content (as defined below) which does not comply with our content standards set
out in these Community Guidelines.
Additionally,
you must not disrupt, interfere with or misuse our
site, for instance by knowingly introducing viruses or anything else which is
technologically harmful โ please see section 14 of our Community Terms and
Condition https://www.cerave.co.uk/terms-and-conditions for further details.
(Seriously, please donโt do that. That would be v. bad.)
Content Standards (Please read carefully all you wonderful content creators!)
We aim to
provide you with a safe Community based on inclusiveness and understanding. In
order to ensure that all our Community Users feel welcome, users need to follow
our content standards which apply to any and all comments, images, videos or any other material which is generated by Users
on our site, including materials which you post or send on or through the site
("Content").
The content
standards in this section must be complied with in spirit as well as to the
letter. The standards apply to each and every part of
any Content. In order to keep our Community a safe
environment, we will determine, in our discretion, whether Content breaches
these content standards.
Content must
comply with the law applicable in England and Wales and in any country from
which it is posted.
Content must
not:
(a) contain any material which is malicious or
defamatory to any person;
(b) contain rude, obscene, offensive, hateful or
inflammatory language or images;
(c) promote violence;
(d) include threatening, abusive or invasive comments
relating to another's privacy, or anything which causes annoyance,
inconvenience or needless anxiety;
(e) include comments or actions which are
discriminatory of any person, company or group of individuals, for example
comments of a racist, sexist or homophobic nature;
(f) be designed to harass, upset, embarrass, alarm or
annoy any other person;
(g) contain sexual explicit
material, sexual innuendo, sexual language or sexual acts, actions or gestures;
(h) promote any illegal unlawful activity such as drug
use or violence;
(i) be made for political or propaganda purposes;
(j) infringe any copyright, database right, trade mark or any other intellectual property right of any
other person, including using third party intellectual property without prior
authorisation;
(k) provide information that allows the identification
of an individual without their prior and express consent, such as their last
name, postal address, email address, telephone number;
(l) impersonate any person, or misrepresent your
identity or affiliation with any person;
(m) give the impression that it emanates from us, if
this is not the case;
(n) include any materials (whether written or visual)
that directly or indirectly show any intention of promoting any competitor
brands of Vichy or the LโOrรฉal group; or
(o) contain any direct or indirect advertising or
solicitation to buy or promote or endorse any services, products
or web links of third parties not affiliated with us.
(p) include spam or engage in
spamming behaviour.
Our guidelines around spam
are:
- Don't
create or operate accounts that aren't authentic, create accounts on
masse, or create new accounts for the purpose of violating these
guidelines.
- Don't
create or save content that is repetitive, deceptive, or irrelevant in an attempt to earn points. To learn how to earn
points, you can refer to our FAQs.
- Don't
link to websites that are unsafe, deceptive, untrustworthy, unoriginal, or
that facilitate or encourage spam.
- Donโt
send or post repetitive comments or messages. Comments should be authentic
and original. We also ask that you be kind to others by keeping your
commentary respectful and constructive.
- Don't
operate multiple accounts or coordinate with other people with the purpose
of manipulating the Me & CeraVe community platform.
To protect our
Users, the Community and us, we have the right to remove any Content on our
site if, in our opinion, it does not comply with the content standards set out
above. We also have the right to take any further action that we deem
appropriate, as further explained at section 14 of our Community Terms https://www.cerave.co.uk/terms-and-conditions
Rights you are giving us
when you upload materials or posts (Media mavens, take note!)
By posting any
Content on our site, you confirm that you have the right to make the post and
that it does not infringe anyone's intellectual property rights (such as
copyrights and trademarks). (Because that just wouldnโt be fair, would it?)
You also agree
that we can use all Content for any purpose, including for marketing, business
development and internal administrative purposes. Please see section 8 of our
Community Terms further details.
Variations
We may make
changes to these Community Guidelines at any time by amending this page. Please
check this page from time to time to see if we have made any changes, as they
are binding on you. These Community Guidelines were most recently updated on
23.05.2023. (Feel free to come back and have another read whenever youโre
popping on your next hydrating face mask!)
Your concerns
If you have
any concerns about material which appears on our site, please contact corporateaffairsuk@loreal.com. (If it bothers you, we want to know about it!)
Thank you for
helping us to make the Community a great place to interact